Travel Agency Solutions Proof of Concept: The NDC Chatbot

Challenge

New Distribution Capability (NDC) has led to complications in operations for travel agencies, travel management companies, online booking tools, and OTAs. Companies embarking on their NDC adoption journey require a streamlined and effective method to access the essential knowledge and expertise needed for their transition.

Location

Global

Industry

Travel Tech Solutions

PoC Description

Travel Agency Solutions has developed an LLM-powered chatbot tool that facilitates the process of booking flights and assists with the selection of optimal travel options based on multiple sources of NDC data.

The chatbot provides users with a simple question-and-answer interface, offering flight options that match the specifications provided in the chat. The chatbot is also able to modify search results based on additional or alternative parameters, recalling earlier segments of the conversation and filtering data accordingly.

Beyond filtering results by price or date, the chatbot is able to navigate more complex requests, such as finding the most affordable flight within a specific month or only options operated by specific carriers and partnerships.

Business Benefits

The chatbot acts as a tech advisor, offering seamless flight offer guidance
Supports integration with specific and/or multiple aggregators, accommodating expanding offer options
Keeps an up-to-date record of what is currently supported within a company’s ecosystem
Assists internal stakeholders, engineers, and customers to understand how NDC may impact them

Process Flow

The intuitive chat interface of this PoC transforms the complex task of NDC navigation into a straightforward conversational experience.

User submits requests into chatbot based on required parameters

Requests processed through a web application in the chat

Model generates responses, which are shared with user through the interface

Seamless handling of follow-up questions within the same conversation

Example of JSON data for a flight request, sorted by price

Example of conversation flow and data capture

Technologies

LangChain

AWS Kendra

AWS ECS

AWS ECR

AWS Bedrock

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