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30 July 2025
Global

DataArt & Mystifly Advance NDC with Automated Post-Ticketing Servicing

DataArt & Mystifly Advance NDC with Automated Post-Ticketing Servicing

New York, London, Munich, Dubai – July 30, 2025 – DataArt, a global software engineering firm specializing in data, analytics, and AI, has successfully supported the integration of Mystifly’s Smart Selling Platform (SSP) into travel agency environments. This collaboration focused on enabling access to exclusive Hawaiian Airlines HA Connect™ NDC content and providing fully automated, post-booking servicing across multiple air content sources.

Mystifly’s SSP simplifies how travel sellers manage multisourced air content by normalizing transactions across various channels, including GDS, NDC, and proprietary airline APIs, into a single orchestration hub. As a Hawaiian Airlines HA Connect™ Approved Partner, Mystifly helps sellers efficiently shop, book, and pay while taking advantage of dozens of post-ticketing servicing automations using NDC connectivity with Hawaiian.

Through HA Connect™, Mystifly can access all of Hawaiian's content, including ancillaries. Bookings made through HA Connect™ can also be customized with personalized offers for Hawaiian's frequent flyers. Most importantly for travel agencies' profitability, Mystifly supports numerous automated post-ticketing features that help agency operations teams handle servicing tasks more efficiently and handle larger volumes.

Apurva Mathur, VP of Strategic Accounts at DataArt, said:

"At DataArt, we are proud to bring the technical depth and expertise required to help travel sellers integrate modern NDC solutions into their platforms. With years of experience supporting airlines, aggregators, OTAs, and TMCs in navigating the NDC landscape, we know how to deliver scalable, well-architected integrations that ensure modern airline content flows smoothly through booking and servicing systems. Our collaboration with Mystifly demonstrates our ongoing commitment to helping clients optimize access to airline content and deliver superior value to travelers."

Airlines like Hawaiian are increasingly offering their best deals through NDC channels, so OTAs and TMCs are preparing for this shift by updating their distribution strategies. These industry trends were front and center at the recent GBTA conference, where NDC adoption, integration challenges, and post-booking servicing automation dominated the conversation. Instead of relying only on traditional GDS systems, travel agencies are now using flexible solutions that pull content from multiple airline sources. This gives them access to better fares, personalized trip options, and smoother customer service.

Jeremy Jameson, VP, Americas at Mystifly, said:

"We are excited to partner with DataArt to extend the reach of Mystifly’s NDC orchestrations and Hawaiian Airlines’ exclusive NDC capabilities to travel sellers around the world. his integration brings more choice and flexibility to travel agencies, helping them deliver greater value to their customers. Among the many unique capabilities that Mystifly has, in the way we deliver Hawaiian NDC, is our fully automated support for over 25 post-ticketing functionalities. Mystifly’s wide range of servicing automations significantly boosts the productivity of travel agents within contact centers and traveler support teams. Complementing this, our APIs enable online booking systems to offer travelers a broad range of self-service change options, which enhances the user experience, the clients’ sense of control over their own trips, and the ability of the traveler to respond quickly to schedule changes and flight disruptions."

This partnership combines Mystifly's strong NDC airline content with DataArt's integration experience, making it easier for travel sellers to access and offer modern airline features to customers. Together, they help online travel agencies and corporate travel companies stay competitive and agile in the fast-paced airline industry.

MYSTIFLY

Mystifly is an industry leader in technology for airline sales and distribution. Travel sellers use Mystifly's Smart Selling Platform (SSP) to connect with NDCs, LCCs, and GDSs using each agency's own credentials. Travel agencies also use Mystifly's Marketplace network to ticket with negotiated fares from more than 120 consolidators around the globe. Mystifly technology connects 600+ airlines with thousands of travel sellers worldwide, using 80+ direct connects and aggregation systems. Mystifly was founded in 2009 and is incorporated in Singapore, with offices in the United States, the United Kingdom, and India.

About DataArt

DataArt is a global software engineering firm that delivers breakthrough data, analytics, and AI platforms for the world’s most demanding organizations. As the partner for progress in the digital age, our world-class teams artfully design and engineer data-driven, cloud-native solutions that generate immediate and enduring business value. We combine global scale, deep technical expertise, and progressive vision with advanced R&D Labs, frameworks, and accelerators to solve our clients’ toughest challenges.

Since our founding in New York City in 1997, DataArt has grown to bring together 6,000+ experts across 40+ locations in the US, Europe, Latin America, India, and the Middle East, with clients including major global brands like Priceline, Ocado Technology, Legal & General, and Flutter Entertainment. Recognized as a 2023 Newsweek Most Loved Global Workplace and 13 times as an Inc. 5000 Fastest Growing Private Company, we are proud of our reputation as a great place to work and partner with.

Media contact

Anni Tabagua
Anni Tabagua